Thank you for shopping with Lumora. We are committed to providing a smooth and reliable shipping experience for all our customers.

Please read this Shipping Policy carefully before placing an order.

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1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Please note that during periods of high demand, promotional events, or holidays, processing times may be slightly longer.

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2. Shipping Destinations

Lumora currently ships to customers located within:

• The United Kingdom

• Countries within the European Economic Area (EEA)

• Other selected European countries

If your country is not available at checkout, please contact us before placing an order.

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3. Estimated Delivery Times

As we operate using a dropshipping fulfilment model, delivery times may vary depending on the product, supplier location, and destination country.

Estimated delivery times are as follows:

DestinationEstimated Delivery Time

United Kingdom5–12 business days

European Union / EEA7–15 business days

Other European Countries7–20 business days

Please note that these delivery estimates are provided as guidelines only and are not guaranteed.

Unexpected delays may occur due to:

• Customs processing;

• Carrier delays;

• Severe weather conditions;

• Public holidays;

• High shipping volumes;

• Other circumstances beyond our control.

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4. Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is completed.

From time to time, Lumora may offer free shipping promotions. Any applicable free shipping terms will be clearly stated on our website.

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5. Order Tracking

Where tracking is available, customers will receive tracking information by email once an order has been shipped.

Please allow up to 5 business days for tracking information to become active after dispatch.

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6. Customs Duties, Taxes, and Import Charges

For orders delivered outside the United Kingdom, customs duties, import taxes, VAT, or other local charges may apply depending on the destination country's regulations.

Customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by local authorities unless otherwise stated at checkout.

Lumora is not responsible for delays caused by customs clearance procedures.

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7. Multiple Shipments

As we work with multiple suppliers and fulfilment partners, products purchased in the same order may arrive separately and at different times.

You may therefore receive multiple packages for a single order.

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8. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Lumora cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at lumorgrup@gmail.com.

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9. Lost, Stolen, or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the matter with the shipping carrier and fulfilment partner.

Lumora is not responsible for packages that are marked as delivered by the carrier but are subsequently lost or stolen. Customers should contact the carrier directly in such cases.

However, we will make reasonable efforts to assist customers in resolving delivery issues.

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10. Damaged Items

If you receive a damaged item, please contact us within 48 hours of delivery and provide:

• Your order number;

• A description of the damage; and

• Clear photographs of the damaged product and packaging.

We will review the claim and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.

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11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Lumora
Address: 5A White Hart Lane, Huntingdon, Cambridgeshire, United Kingdom
Email: lumorgrup@gmail.com
Telephone: 07436376875

We aim to respond to all enquiries as quickly as possible.