Cookie Policy

1. Introduction

This Cookie Policy explains how Lumora uses cookies and similar technologies when you visit our website.

By using our website, you agree to the use of cookies in accordance with this Cookie Policy, except where you have disabled them or withdrawn your consent.

This Cookie Policy should be read together with our Privacy Policy.

Contact Details

Business Name: Lumora
Address: 5A White Hart Lane, Huntingdon, Cambridgeshire, United Kingdom
Email: lumorgrup@gmail.com
Telephone: 07436376875

If you have any questions regarding our use of cookies, please contact us using the details above.

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2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website.

Cookies help websites function properly, improve user experience, remember preferences, analyse website traffic, and support marketing activities.

Cookies may be:

• Session Cookies – deleted automatically when you close your browser.

• Persistent Cookies – remain on your device until they expire or are deleted.

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3. Types of Cookies We Use

A. Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot be switched off in our systems.

They enable functions such as:

• Website security

• Shopping cart functionality

• Customer login and authentication

• Payment processing

• Fraud prevention

• Remembering privacy preferences

Without these cookies, the website may not function properly.

Legal Basis: Legitimate Interest / Necessary for the performance of a contract.

B. Functional Cookies

These cookies enable enhanced functionality and personalisation, such as:

• Remembering language preferences

• Saving shopping cart contents

• Remembering previously selected settings

If these cookies are disabled, some website features may not function correctly.

Legal Basis: Consent (where required by law).

C. Analytics and Performance Cookies

These cookies help us understand how visitors use our website so that we can improve its performance and user experience.

Information collected may include:

• Pages visited

• Time spent on pages

• Browser type

• Device type

• Traffic sources

• Website interactions

Analytics information is generally aggregated and anonymised where possible.

Examples may include services provided by:

• Google Analytics

• Wix Analytics

Legal Basis: Consent.

D. Marketing and Advertising Cookies

Marketing cookies track visitors across websites to display relevant advertisements and measure advertising effectiveness.

These cookies may be set by us or by third-party advertising partners.

Examples include:

• Social media integrations

• Remarketing services

• Advertising platforms

These cookies may collect information about your browsing habits and interests.

Legal Basis: Consent.

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4. Third-Party Cookies

Some cookies on our website are placed by third-party service providers.

These third parties may include:

Website Platform

• Wix.com Ltd.

Payment Providers

• PayPal

• Credit and debit card payment processors integrated through Wix

Analytics Providers

• Google Analytics

• Wix Analytics

Marketing and Advertising Partners

• Social media platforms

• Advertising networks

These third parties may use cookies in accordance with their own privacy and cookie policies.

We recommend reviewing their policies for further information.

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5. How We Obtain Your Consent

When you first visit our website, you will be presented with a cookie banner requesting your consent to place non-essential cookies on your device.

You may:

• Accept all cookies.

• Reject non-essential cookies.

• Customise your cookie preferences.

Strictly necessary cookies do not require consent.

You may withdraw or modify your consent at any time through our cookie settings tool or by adjusting your browser settings.

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6. Managing Cookies

Most web browsers allow you to control cookies through browser settings.

You can:

• View stored cookies.

• Delete cookies.

• Block all or certain cookies.

• Configure alerts before cookies are stored.

Please note that disabling certain cookies may affect the functionality of our website.

You can find information about managing cookies in popular browsers via their respective support pages.

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7. International Data Transfers

Certain third-party service providers we use, including Wix, PayPal, analytics providers, and advertising partners, may process information outside the United Kingdom or European Economic Area (EEA).

Where personal data is transferred internationally, we ensure that appropriate safeguards are implemented in accordance with applicable data protection laws, including:

• Adequacy decisions;

• Standard Contractual Clauses (SCCs); or

• Other legally approved transfer mechanisms.

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8. Data Protection Rights

Under the UK GDPR and EU GDPR, you have rights regarding personal data collected through cookies, including:

• The right to access your personal data;

• The right to rectification;

• The right to erasure;

• The right to restrict processing;

• The right to object to processing;

• The right to data portability;

• The right to withdraw consent at any time.

To exercise your rights, please contact us using the contact details provided above.

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9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, or our business practices.

Any updates will be published on this page with a revised "Last Updated" date.

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10. Complaints

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with your local supervisory authority.

In the United Kingdom, complaints can be submitted to the Information Commissioner's Office (ICO).

We encourage you to contact us first so that we may address your concerns.